Frequently Asked Questions About Hot Tub & Spa Repair
How much does hot tub repair cost in Jacksonville?
Repair costs vary depending on the issue and parts needed. Simple fixes like replacing a filter or adjusting water chemistry can be very affordable, while major repairs like pump or heater replacement will cost more. We provide honest estimates before beginning any work so you’ll know exactly what to expect. Most routine repairs fall in the $150-$500 range, though complex issues may cost more. Call us at 904-642-7727 for a free phone consultation and estimate.
How long do hot tub repairs typically take?
Many common repairs can be completed in a single visit, often within 1-2 hours. If we need to order specialty parts for your particular spa model, repairs may take a few days to complete. We always work as quickly as possible while ensuring quality workmanship. Our technicians carry many common replacement parts in their service vehicles, which helps us minimize your downtime.
Do you repair all brands of hot tubs and spas?
Yes! We service and repair nearly all major brands including Premium Leisure, Aspen, Jacuzzi, Sundance, Master Spas, Marquis, Caldera, Artisian, Vita Spas, Leisure Bay, Dreammaker, Thermo Spas, Dr. Wellness, Sunbelt Spas, and many others. Our technicians are factory-trained and experienced with all types of spa systems, from budget-friendly models to high-end luxury spas.
What are the most common hot tub problems?
The most frequent issues we see include heating problems (spa won’t heat or maintain temperature), pump failures or loud pump noises, jets that are weak or not working, water leaks around the cabinet or equipment, cloudy or dirty water that won’t clear up, control panel errors or malfunctions, GFCI breakers that keep tripping, and worn-out or torn spa covers. Many of these issues are straightforward to repair when addressed promptly by a professional.
My hot tub won’t heat. What could be wrong?
Heating issues can have several causes. Common culprits include a failed heating element, malfunctioning thermostat, poor water flow due to dirty filters or a failing pump, a tripped breaker or GFCI, or control system problems. Sometimes it’s as simple as adjusting settings or cleaning filters, but it may require heater replacement or circulation pump repair. Our technicians can quickly diagnose heating problems and recommend the most cost-effective solution.
How often should I have my hot tub professionally serviced?
We recommend professional maintenance at least twice a year for most hot tubs, typically in spring and fall. However, if you use your spa heavily or notice any performance issues, more frequent service visits may be beneficial. Our route maintenance program provides regular scheduled visits to keep your spa running perfectly year-round, catching small issues before they become expensive repairs.
Can you help with water chemistry problems?
Absolutely! Water chemistry issues are among the most common hot tub concerns. During service visits, we test your water and can help balance pH, alkalinity, and sanitizer levels. We’ll also show you how to maintain proper chemistry between professional visits. Consistent water chemistry is crucial—it protects your spa equipment from damage, keeps the water safe and comfortable, and prevents problems like cloudy water or scale buildup.
What areas do you serve for hot tub repair?
We provide hot tub and spa repair services throughout Jacksonville, Orange Park, Fernandina Beach, St. Augustine, Jacksonville Beach, Atlantic Beach, Neptune Beach, Ponte Vedra Beach, and surrounding areas in Northeast Florida. If you’re not sure whether we service your area, just give us a call at 904-642-7727—we’re happy to help!
Do you offer emergency hot tub repair services?
Yes, we understand that some hot tub problems need immediate attention, especially if you’re dealing with a major leak or safety issue. While we try to schedule repair appointments within a few days, we can often accommodate urgent situations. Call us at 904-642-7727 to discuss your specific situation and we’ll do our best to get a technician to you quickly.
Is it worth repairing an old hot tub, or should I replace it?
This depends on the age of your spa, the extent of the damage, and the repair costs involved. Generally, if your hot tub is less than 10-12 years old and in otherwise good condition, repairs are usually worthwhile. For older spas with multiple failing systems, replacement might be more cost-effective in the long run. During our service visit, we’ll give you an honest assessment and help you make the best decision for your situation and budget. We sell new spas too, so we have no incentive to push you toward repair if replacement truly makes more sense.
How can I prevent hot tub problems?
Regular maintenance is your best defense against costly repairs. This includes cleaning or replacing filters every 1-2 weeks, maintaining proper water chemistry by testing several times weekly, draining and refilling your spa every 3-4 months, keeping your spa covered when not in use to protect from debris and weather, addressing small issues immediately before they worsen, and scheduling professional maintenance visits at least twice yearly. Taking care of your hot tub consistently will extend its lifespan and help you avoid most common problems.
What should I do if my hot tub is leaking?
First, turn off the power to your spa at the breaker to prevent electrical hazards. Try to identify where the leak is coming from—common leak sources include pump seals, plumbing connections, the shell itself, or worn gaskets and o-rings. Place towels around the leak to minimize water damage if possible. Then give us a call at 904-642-7727. Don’t try to continue using a leaking spa, as this can cause water damage to your deck or patio and may worsen the problem. Most leaks are repairable, and we can often fix them during a single service visit.
Do you sell replacement parts for hot tubs?
Yes, we carry many common replacement parts and can special order parts for specific spa models as needed. This includes filters, pumps, heaters, control panels, jets, covers, and more. If you’re a DIY enthusiast and want to handle your own repairs, we’re happy to help you find the right parts. However, for most repairs, we recommend professional service to ensure the work is done correctly and safely, especially for electrical or plumbing repairs.
Why does my hot tub keep tripping the breaker?
A tripping GFCI breaker usually indicates an electrical problem that needs professional attention. Common causes include water in the electrical components, a failing heater element, pump motor issues, damaged wiring, or a faulty breaker itself. Don’t keep resetting the breaker—this is a safety feature protecting you from potential electrical hazards. Call us to have a qualified technician diagnose and repair the underlying issue safely.
Can you repair fiberglass cracks in my hot tub shell?
Yes, we can repair most spa shell damage including cracks, chips, and surface blemishes. The repair method depends on the location and severity of the damage. Small surface cracks can often be repaired cosmetically, while structural cracks may require more extensive work. We’ll inspect the damage and let you know the best approach for your specific situation.
What’s included in your route maintenance program?
Our route maintenance program includes regular scheduled service visits to your home. During each visit, we perform a comprehensive inspection of all spa systems, test and adjust water chemistry, clean or replace filters as needed, check for leaks or worn components, troubleshoot any performance issues, and maintain detailed service records. It’s the easiest way to keep your spa in perfect condition year-round without having to remember when maintenance is due.
How do I schedule a repair appointment?
Just call us at 904-642-7727 or use the contact form on our website. We’ll ask you some questions about what’s going on with your spa and schedule a convenient time for a technician to visit your home. In many cases, we can provide some initial troubleshooting advice over the phone, and we’ll always give you an estimate before starting any repair work. We look forward to helping you get your spa back in working order!