Privacy Policy

Effective Date: 11/13/2025
Last Updated: 11/13/2025

1. Introduction

Atlantic Coast Spas, LLC (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share personal data when you visit our website https://atlanticcoastspas.com, contact us by phone at 904-642-7727, or email us at atlanticcoastspas@hotmail.com.

By using our website or services, you agree to this Privacy Policy and the collection and use of information as described below.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing or billing address.
  • Transaction Information: Purchase details, payment method, and service history.
  • Device & Usage Data: IP address, browser type, device type, referring pages, and time spent on our website.
  • Communications Data: Messages, service requests, and feedback submitted through forms, email, or phone.

We do not collect or store any financial information directly — all payments are processed securely through third-party providers.

3. How We Use Your Information

We use your information to:

  • Provide products, services, installations, and maintenance.
  • Process transactions and deliver receipts or confirmations.
  • Respond to inquiries and provide customer support.
  • Send updates, promotions, or service reminders (with your consent).
  • Improve website performance, marketing, and customer experience.
  • Comply with state, federal, or international legal requirements.

4. How We Share Your Information

Your personal data may be shared only as necessary:

  • With authorized service providers who assist in business operations (e.g., delivery or payment processing).
  • To comply with applicable law, legal requests, or court orders.
  • In the event of a company merger, sale, or transfer of assets, subject to confidentiality protections.

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to analyze website traffic and improve user experience. Cookies may collect anonymous information such as browser type, pages visited, and visit duration. You can adjust your browser settings to disable cookies, but doing so may limit website functionality.

6. Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your data from loss, theft, or unauthorized use. However, no system is 100% secure, and we cannot guarantee absolute protection of your information.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, data is securely deleted or anonymized.

8. Your Rights Under Florida Law

Florida residents are protected under the Florida Information Protection Act (FIPA) and related privacy laws. Under these laws, you have the right to:

  • Request what personal information we collect and how it’s used.
  • Request correction or deletion of inaccurate information.
  • Receive notice of data breaches that may affect your personal information.

To exercise these rights, contact us at atlanticcoastspas@hotmail.com or call 904-642-7727. We will verify your identity before processing requests.

9. Your Rights Under the California Consumer Privacy Act (CCPA)

Even if we do not operate in California, we extend CCPA protections to all U.S. users for transparency. You have the right to:

  • Know what personal data we collect, use, and disclose.
  • Request deletion of your personal information.
  • Opt out of the sale or sharing of your data (we do not sell personal data).
  • Receive equal service and price, even if you exercise privacy rights.

Submit requests by email at atlanticcoastspas@hotmail.com with the subject line “CCPA Request.”

10. Your Rights Under the General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) or European Economic Area (EEA), you are entitled to the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure (“Right to Be Forgotten”): Request deletion of your data.
  • Restriction: Request limited processing of your information.
  • Portability: Request transfer of your data to another provider.
  • Objection: Object to processing based on legitimate interests.

To exercise these rights, please contact us. We will respond within 30 days as required under GDPR.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13, and we do not knowingly collect information from minors. If we discover that a child under 13 has submitted personal information, we will delete it promptly.

12. Third-Party Links

Our website may contain links to third-party websites (e.g., spa manufacturers, accessories suppliers). We are not responsible for their privacy practices and encourage you to review their privacy policies before providing personal information.

13. International Data Transfers

If you access our website from outside the United States, your information may be transferred to and processed in the U.S. By using our services, you consent to this transfer.

14. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date will reflect the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.

15. Contact Us

For any questions, requests, or concerns about this Privacy Policy, please contact us at:

Atlantic Coast Spas, LLC
Jacksonville, Florida
Phone: 904-642-7727
Email: atlanticcoastspas@hotmail.com
Website: https://atlanticcoastspas.com

 

Acknowledgment:
By using our website, purchasing products, or submitting your information, you acknowledge that you have read, understood, and agree to this Privacy Policy.